Responsible Business

The Cambridge Dictionary states: Corporate Social Responsibility is the idea that a company should be interested in and willing to help society and the environment as well as be concerned about the products and profits it makes.

We don’t just see this as an idea - wherever and whenever possible we actively try to make a difference:

Every little helps…

Like all businesses we generate waste in the form of paper, cardboard and plastics. We pride ourselves on dealing with this waste responsibly by recycling wherever possible. This means our staff take the time to separate any plastics the can be recycled from those that cannot be recycled; the cardboard paper and daily shredding are all bagged up and collected regularly by our waste management contractor; and if at all possible we re-use.  Additionally, we use a reputable local firm for our bulk secure shredding requirements.

Helping others…

We actively support St Peter & St James Hospice through various fund raising activities including staff sponsored participation in local sporting events, specific sponsorship of events put on by the Hospice, and being part of their annual Make a Will Scheme.   

We annually happily give our time to take part in two other Will writing schemes. One hosted by Cancer Research where we give our time at a significantly reduced rate and the other for Chestnut Tree House where we give our time for free with the expectation that the charity receives a gift in the person's Will. 

We annually have great pleasure in being part of the Cuckfield Holy Trinity Christmas Tree Festival in December, which raises a significant amount of money each year for the chosen charity of the festival.

Rupert is Chairman of The Cheyne Charity for Children with Cerebral Palsy. Support from Rohan Solicitors has been in place for many years – Rupert's father was a founding member. Having worked part-time in the London premises of the Charity whilst completing his legal studies, Rupert understands some of the issues the charity faces in assisting families to cope.

Rupert is also the Chairman and a founding member of the Carlos Acosta International Dance Foundation.

Our standard of service…

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service, we have provided then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues. If you would like to make a formal complaint, we have a full complaints procedure in place. Making a complaint will not affect how we handle your case.

What to do if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

• Within six months of receiving a final response to your complaint

and

• No more than six years from the date of act/omission; or
• No more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them.

Contact details

Visit: www.legalombudsman.org.uk

Call: 0300 555 0333 between 9.00 to 17.00.

Email: enquiries@legalombudsman.org.uk

Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

What to do if you are unhappy with our behaviour

The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority